called VM and the automated system said they needed to send a signal to the kit, did. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Some Virgin Media customers have been having problems since late last night. Please enter your email. For example ITV4 at - 5294755To claim compensation from Virgin Media, all you need to do is complete the forms on the main part of the website here. If you do clear your cache and cookies then. I'm new to Virgin and don't yet have systems installed. You either need to wait 8 weeks for VM to resolve or. Dave. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. In answer to your questions: 1) When I click on 'View your bill' I get the 'Sign in to Virgin Media' page. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. I don't work for Virgin Media. Registered office address: 500 Brook Drive, Reading, RG2 6UU. on 22-12-2022 20:02. Go to solution. Croix based on a warrant signed by Judge Ernest Morris on November 9, 2022. All of these services work better over wifi. Options. Hi, my hub 3 has a registration failure. Service status. Joining in. Shop. Hi All, first post here, and its for syc timing errors. . Back to For the home. Sign at . Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. • Watch up to 100 live TV channels including TNT Sport, Sky Cinema, GOLD and Sky Showcase, depending on your package. Downdetector UK first revealed a spike in reports of issues with Virgin Media at around 6. checked another device and it’s saying Failed to obtain IP address. Keep being told my email address is already linked to an account (I also tried two different email addresses and got the same message), and then when I try to reset my password and enter my DOB/account number etc, I get a message saying my details. My Virgin Media, making managing your account easier with all your information in one place. It supports Wi-Fi 6 and also includes a 2. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Some customers were still reporting problems on. . I have run a diagnostics on my router from my home PC and have WiFi 2. If you can't find your account number, please check your order confirmation email or alternatively you can get in touch on freephone 1908, or via our online chat. ModTeam. 3. Some customers were still reporting problems. I phoned the helpdesk and was told that it was not possible to register until the broadband was actually installed (the Email doesn't say this), but I suspect it's actually because I used. com and googlemail. Please keep in mind that the Registration Marks setting should be turned off if you are not working with a printed image. Please enter your email. Hi all, Over the past few months, my internet has become increasingly unreliable. Simply turn off your hub and wait for 30-45 seconds before switching it on again. wrote: Hi Graham, thanks for that. I have rang and no local issues, spoke to customer services and no issues with connection apparently. Reply. Access your bills, diagnose faults and manage your package. 50 EDT. Hello EdLeigh92. 2. Hi All, first post here, and its for syc timing errors. Reece_MH. Although I've received the pre-contract documents several weeks ago, I have not - 5203119Sorry to hear there was an issue with the email address used to register! We can get this updated for you, we just need to confirm a few account details first. A Register reader has raised concerns over UK ISP Virgin Media's password policies after discovering he couldn't set a password longer than 10 characters or one that includes non-alphanumeric characters. A fairly common format I would imagine. I am sorry to hear you have been unable to register for an online account. I will send you a PM to offer some help with this - you can find the PM in your Inbox in the top right corner of the page. Launcher is set to buy a test facility for $2. If you find yourself unable to log into your email account, please perform a full virus scan on all. . I tried everything, (Change the cables, reset router, change ports, change the actual plug) but nothing. select Password, enter new password and select Done. Here's my network log. At first I thought it was my iPhone so did all the usual forget network/restart etc. 1db (only channel 26 being 1. Clear browser cache and cookies. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. . Options. I phoned the helpdesk and was told that it was not possible to register until the broadband was actually installed (the Email doesn't say this), but I suspect it's actually because I used. I do apologise that you've been having some issues with your online account. Tue 4 Apr 2023 // 09:20 UTC. We would like to show you a description here but the site won’t allow us. Mobile Your Account. . having the exact same issue tried different devices, browser etc. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. It cuts out then takes 10 seconds to 5 minutes to reconnect and then it immediately disconnects again. I have had a new hub put in, new cables, hits to my hub, turn off and on, reset etc 100's of times and deleted the wifi then added again with password. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Confirm your details and answer the security question. As a brand new customer it - 5434680. V6 tv box - Green Screen - Hard drive failure in Virgin TV V6 01-10-2023 Tivio V4 gone Mental in Virgin Media: TiVo® service 30-09-2023 Need to order replacement remote but every route is broken or a dead end in Virgin TV V6 26-09-2023Hi The box isn't turning off after 4 hours, it's going into standby. on 03-02-2023 15:59. We would like to show you a description here but the site won’t allow us. This was to no avail and any attempts to change the password and/or log-in are proving futile. We would like to show you a description here but the site won’t allow us. Lost connection again for over an hour today. 1 and second highest being channel 22 at 0. Step 3. net email account he owns – adding. Rebooting the hub seems to help, but frustrating to have to do and highly disruptive to work. switched it off for 10 mins and then turned it back on etc etc. Hi Chrisntrace, A warm welcome and thanks for posting on our community forums. In response to Bill_Carson. com, @virgin. We would like to show you a description here but the site won’t allow us. 2-600 et seq. The issue started at about 10:30am and is currently ongoing. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. I am sorry to hear you have been unable to register for an online account. Hello EdLeigh92. I key in the email I am absolutely sure I used to set up the account but I do not seem to know the password anymore. Many apologies for the service issues faced, from checking the readings it appears there is a. Please bear with our team while they work to get your account up on the system. This was to no avail and any attempts to change the password and/or log-in are proving futile. on 23-07-2023 22:16. . i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. i have rebooted all the kit. Check your internet connection: Another aspect that might be causing issues with the recording feature is a weak or slow internet connection. Updated Virgin Media is facing charges from customers connected to certain parts of its network that it is misleading them about the speed of their broadband connections. 1 or otherwise obtain a proper registration card or other evidence of registration as required by Chapter 6 (§ 46. If you do not register that you are affected by an outage, you will not receive a bill credit. The problems, which lasted from Monday lunchtime to the. Customers across the country were reporting a complete failure of their broadband service for. at least with SKY you only lost one service at a. . Today my texts are not getting sent I have tried several times while I have only used 96 texts up till now out of unlimited. The two working days fault-fix time VM is allowed can. 45am this morning - with. J. 41 451000000 5. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. VM do not use OpenReach fibre, but in some new installations do use their ducts and poles. 0 with a new Hub 3. The BQM monitor covering the period illustrates well the problem. Options. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Some Virgin Media customers were left without access to TV services for more than 10 hours, after the firm suffered a nationwide outage. 50 for services 12/01/2022 - 11/02/2022 - this was paid by direct debit in January 2022. Sign in . If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them! Especially now, as I send and receive many once-a-year Christmas messages to friends worldwide who still only have my virgin email address, I would have expected Virgin to give me warning. still getting the same issue. brenawilson, you're due some reasonable compensation for this mess, whilst I'm pleased the forum staff have leapt in, make sure you get a decent settlement (ie over £100 goodwill payment), that they refund any payments taken due to. Virgin Media was founded in 2006. Tens of thousands of UK Virgin Media customers were unable to access the internet or make calls on Tuesday morning after its broadband and telephone services temporarily went down. Looking at the bounce message, it looks as if you are trying to send mail for your gmail address via virgin media's smtp servers. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). I have tried different browsers, also the app, all types of passwords that meet the criteria. When phoning choose the option to report a fault, then ignore all the options offered and you should. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each session. To recover your username, please enter the account details requested below. Different devices, browsers including the phone app. Email accounts locked, mailbox unable, unable to access email account, malware letter. HELP! My Virgin mobile suddenly says 'SIM card registration failed'. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. There are different fixes to your problem, and here is a full list: Check internet connection. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. He was. All was fine last night. Time. net, @ntlworld. gmail. My Virgin Media app. Virgin Media Inc. Go to solution. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. Last week, I just memorized. on 24-07-2023 09:18. . From reading the forums it looks like this needs an engineer visit to resolve. Is there anything else t. Entertain me; Broadband Deals. Options. madheaduk. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. . I am using Thunderbird as my mail app. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. Need to change broadband account email address in My Virgin Media App Monday; Help in My Virgin Media App a week ago; Can’t create a myvirginmedia account in My Virgin Media App 3 weeks ago; Re: No account number in My Virgin Media App 3 weeks ago; back with virgin and when i try and use my virgin media i get old account. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. We would like to show you a description here but the site won’t allow us. * Call costs may vary. Good Morning. Every weekend my on demand services do not work, it goes through the adverts and then freezes. After 4 years of registering for Virgin Media 'Cable My Street' programme (early 2018 when I knew about the programme), I have not had an update if it is either being discussed about nor it is being installed. Successful output look similar to the following towards its ending:Running the diagnostic on the Hub 4 itself just shows the following (though has shown "Your broadband connection is not working" a few hours ago) The status page shows the following; Downstream. Please ring us on 0345 454 1111 if you’re not completely happy with the resolution. Options. Hi forum. Briefly: Hours spent with "Customer Service" 150 since end of July 2022. I go to the virgin media site and my email address is still ok and can see my emails, delete and read them. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. They still receive other messages and are able to send me messages fine. Support are sending me a replacement remote, which is demonstrably not problematic, and will not e. Account number. Thanks for coming back to us HelenPerks362. . Two tickets have been raised to solve this (P011684634 & P011669532) and it has yet to be fixed, I am unable to do anything, view my bills, change parental controls, update direct debit details etc. com, @ntlworld. 20 June. I have checked the hub (using as a router only) and can see that the message for internet states Registration failure. Help and support. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. of Justice announced Thursday that 38-year-old Omar J. First published on Tue 4 Apr 2023 03. Recover my username. Hi I wonder if people could offer any advice re a complaint I have with virgin media which seems to be stuck. Please ring us on 0345 454 1111 if you’re not completely happy with the resolution. You get an initial payment of £8. It certainly won't contribute anything to fixing the issue, but at least you'll know you're not alone! Hi, I have upgraded from Hub 3 to Hub 5 and have the following issues below, called Virgin ISP but have been told to reboot and wait. 01 EDT. After several attempt, I had to give up the registeration. SpeedRe: Virgin Mobile Account Registration Problem. Vonage 2nd line. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. What a saga, history of my endeavours to get Virgin Media are here:. He was arrested at the V. Switch to eBilling and save yourself £21 a year. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. 83 per day if we don’t install your services on the promised day until installation’s completed. I have an LPA for my mum who is a Virgin Media account holder. Virgin's email service covers emails ending with @virginmedia. Hi! I am new to Virgin Media and have the installation last month. Mobile internet isn't affected at all just the ability to send and receive texts. One of the ways of solving sync timing synchronization failure is by carrying out a power cycle or what is commonly referred to as a reset. VM network has two flavours of FTTP. For example, if your Virgin Media Hub 3. Any ideas as to what may be the problem, fine during the week by the way!!!!Re: Registration fails suddenly without changing settings [ re: beneix ] [ link to this post ] I'm not sure if this is the same problem as I don't really use my VoIP line so don't pay much attention, but I've noticed a week or so ago that my Gigaset GO (pretty much the same as the N300) seems to drop the rgistration to my sipgate basic account. If you do not register that you are affected by an outage, you will not receive a bill credit. Have been sent a new 360 remote but when I try to update my V6 - 5256668ICO issues a reprimand to Virgin Media for SAR failures. Virgin Media has been hit by a widespread broadband outage in the U. This has been getting increasingly worse over the last few weeks. . You get an initial payment of £8. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsMy Virgin Media registration. Options. We would like to show you a description here but the site won’t allow us. Virgin Media Mail operates several email domains, including @virginmedia. User reports indicate no current problems at Virgin Media. As with most live chats nowadays, there is a virtual assistant to help you at first. select SMTP under Outgoing Mail Server. Manage Your Account. Options. on April 16th, 2008 on 22-12-2022 20:02. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. In most cases Spamhaus will have detected suspicious (spam) traffic coming from that IP address. It cannot get any internet. The first ~9 months or so of my contract were absolutely fine but now, 12 months down the line, my internet cuts out intermittently, sometimes for 10-15 minutes, sometimes until the next day. They speculated that a failed update of Microsoft's Exchange Server on Sunday was involved and that VM has been restoring mail from a backup ever since. Unlike other wifi hotspots, O2 Wifi is free to use and available to users on all networks. June 30, 2023 11:22 am (Updated 11:40 am) Virgin Media is once again having issues with its email service, with thousands of customers unable to access their accounts. 2. From what I have read, it seems the issue lies outside of my home network and would require an engineer visit to the local box. If you are using a domain you don't control such as gmail. Requesting CM IP address - Home Move. Subscribers to the firm's cheapest "M" broadband package are told in publicity material they are able to upload data at 256Kbit/s, but a modem config file posted at. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. In a statement at 5. Hi Any change you could complete my account registration for me please? I'm stuck on the part where the system says it has sent a confirmation email to my email address but one never arrives. 2 42 QAM 256 1 3 1. 15 if we don’t turn up on the promised day of an. 33 for each day their service is disrupted. Customer since 1993. Kind Regards,Hi, I'm seeing SYNC Timing Synchronization failures and RCS Partial Service errors in network log and wondered if anyone could assist please. 983261. . So are you saying that you can no longer add an address even to an existing account? These is the pages I'm referring to, there's not m. I've reviewed all suggestions and tried without success all listed. Here’s how much we’ll credit you for the following service issues: £9. When I want to log in, it asks me to set a - 5159997 Tue 4 Apr 2023 14. Here we take a look back at Virgin’s. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete. Virgin Media has been hit by a widespread broadband outage in the U. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Entertain me; Broadband Deals. It appears the only "solution" at present is for a Virgin Media Agent to reset your registration. After that £8. Usually for around 3 minutes a few times a day. 2) Yes, I know my account number and the Area Code. select the email account for which the password is to be updated. on 21-02-2023 18:42. Should have been as simple as disconnect service. Register . You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's. They have recovered themselves and failed again. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. b) Currently under trial is full FTTP. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. Steven_L. My virgin Mobile account allows you to manage your virgin mobile services. . Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. If that's the case - don't. - VM Contract letter (dated 2 Aug 23) ====. A couple of things to try. Virgin Media, one of the country’s biggest TV and internet service providers, is breaching regulations over how it allows customers to cancel their service so they can. Options. You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. select the email account for which the password is to be updated. Networking and WiFi. If it’s not a technical issue you need help with then we’re here to support you on. We would like to show you a description here but the site won’t allow us. Updated Reg readers who use Virgin Media email say they're still struggling to gain access to their messages after a multi-day outage. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Both of my V6 boxes have failed within 24 hours. I am stuck in an endless registration loop, trying to register a new Virgin Media account. Hello there, We have been experiencing packet loss these last couple of days. We would like to show you a description here but the site won’t allow us. My Virgin Media app. uk. Right, I came here with the same problem, and was about to give up and post for help, but then I noticed something, I use a password manager because it's safer and easier given I use 31 characters with every allowable option as standard, and I noticed the sign in box was asking for an email address, but my password manager was inputting my. (Keep hold of the power button while doing this) Keep holding the power button in when the Welcome screen appears for 5 seconds and then let go. Dept. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. I asked the person on the phone multiple times if she was sure, and she was adamant that an. 4 day wait for a technician to come - 5248389 Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media. Rodriguez was advised of his rights on November 18 in V. Compare TV, broadband and phone; Oomph bundlesSadly I spoke far too soon. Sign in . All connections are fine. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. name@googlemail. Broadband deals. 40 per full calendar day. Any person who does not declare a motor vehicle to be operated for hire when required by § 46. I've tried at least 40 different passwords and combinations but keep getting the message I cannot use this password please try another. The Hub 5 is set to a modem and it did take 16 hours to set up as it was flashing green and next morning the package in my virgin account changed to the new one the Hub was on a solid white with the errors. received or transmitted using Virgin Media Store; d. Got all my info but can't set up my Virgin Media Account as it tells me I can't use the password. Hub 4 has a pulsating white light and it’s internet status is “Registration Failure”. Problems in the last 24 hours. Hi. Infuriatingly, before I had time in a busy week to follow the trail further, I found that when I connected my laptop at another physical location on a mobile phone data network, the problem had disappeared. Hi rcvm . I look to be having the same issues as others with Time Synchronization failures. We would like to show you a description here but the site won’t allow us. I've sent you a private message to confirm your account details. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. Access your bills, diagnose faults and manage your package. I've tried doing a power cycle, and a hard rese. When you go to register you are asked for your email address. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. It cannot get any internet. on 18-02-2023 10:54. A tech failure initially left some people unable to send or receive messages for several days, and then meant some had three to four weeks without access to historic emails. I can't get any further. SYNC Timing Synchronization failure. It has happened on average once a day for quite a while but it is recently getting much more frequent, seemingly mor. Today I also got a virgin msg that I have hit my spending cap. Our network delivers the fastest widely-available broadband speeds to homes and businesses. After many calls they finally advised to. £29. Select the service you wish test. It’s free to sign up and has many features. and enter the following where username:password is replaced with your email address and app password, i. Good morning. We would like to show you a description here but the site won’t allow us. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. i have rebooted all the kit. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy do the channels not play on the virgin webpage? Every channel loads and freezes instantly and never starts again. We would like to show you a description here but the site won’t allow us. 33 EDT. T. Tue 4 Apr 2023 // 09:20 UTC. Now one is stuck in Starting Up. We would like to show you a description here but the site won’t allow us. Joining in. Failure of complaints and resolution team - CISAS.